**Cancellation Policy:**
We understand that sometimes circumstances change, and you may need to cancel or reschedule your appointment. To ensure fair scheduling and accommodate all our clients, we have established the following cancellation policy:
1. **Cancellation Periods:** - If you need to cancel your appointment, please do so at least **48 hours in advance** of the scheduled appointment time. - If you cancel your appointment **within 48 hours** of the scheduled time, a cancellation fee of **50% of the original appointment cost** will apply. - If you cancel your appointment **within 24 hours** of the scheduled time or fail to show up for your appointment (a "no-show"), a cancellation fee of **100% of the appointment cost** will apply.
2. **Payment of Cancellation Fees:** - Any cancellation fees incurred must be paid before you can schedule a new appointment. These fees help cover the costs associated with scheduling and reserving time for our services.
3. **Rescheduling:** - We understand that unexpected events can occur, and we're happy to help you reschedule your appointment to a more convenient time. If you need to reschedule, please do so within the specified cancellation periods to avoid fees.
4. **Exceptions:** - We understand that emergencies and unforeseen circumstances can arise. In such cases, please contact us as soon as possible to discuss your situation, and we will do our best to accommodate you.
5. **Contact Information:** - To cancel or reschedule your appointment, please contact us by phone or email using the contact information provided when you initially scheduled your appointment.
By scheduling an appointment with us, you acknowledge and agree to abide by this cancellation policy. We value your time and ours, and this policy is designed to ensure that our services remain accessible to all clients. Thank you for your understanding and cooperation.
**Deposit Policy for New Clients:**
To provide the best possible service and ensure efficient scheduling, we have implemented a deposit policy for new clients seeking color corrections, custom blonding, and vivid transformations. This policy is in place to secure your appointment and ensure that we can allocate the necessary time, resources, and products to achieve your desired results. Please review the following deposit policy:
1. **Deposit Requirement:** - For new clients seeking color corrections, custom blonding, and vivid transformations, a **50% deposit of the estimated color cost** is required to secure your appointment. This deposit will be applied towards the total cost of your service on the day of your appointment.
2. **Booking Confirmation:** - Your appointment will be confirmed once we receive your deposit. Please provide your deposit in a timely manner to guarantee your desired appointment time.
3. **Deposit Payment Options:** - We accept deposit payments in various forms, including credit card, debit card, or other payment methods specified by our salon. Our staff will provide you with payment details when booking your appointment.
4. **Cancellations and Rescheduling:** - If you need to cancel or reschedule your appointment, please notify us at least 48 hours in advance to avoid forfeiting your deposit. See cancellation policy for further information.
5. **Adjustment to Service Costs:** - The actual cost of your service may vary based on factors such as hair length, thickness, and specific product usage. Any differences between the estimated deposit amount and the actual service cost will be settled on the day of your appointment.
6. **Refunds and Refund Policy:** - Deposits are non-refundable, but they will be deducted from the total cost of your service on the day of your appointment.
By booking an appointment for color correction, custom blonding, or vivid transformations as a new client, you acknowledge and agree to comply with this deposit policy. We appreciate your understanding and look forward to providing you with the best salon experience. If you have any questions or concerns, please do not hesitate to contact us.